We provide flexible support, services, and resources on itSuitsFashion and Microsoft Dynamics 365 Business Central that enables you to quickly address technical issues, deepen your professional expertise, maximize return on investment (ROI) and get you and your customers back to work faster if issues arise. It’s what you need to address compliance, stay competitive, and get the greatest value from your solution over time. Our partner program in combination with the solution, support and service we provide, give you the winning combination for success!
Summary of support services
Service
Central support phone number
Web access for self service on support requests
Email access for support request system
Guaranteed response levels
Account management
Support agreement
Yes
Yes
Yes
Yes
Yes
Service level response times
Our hours of support are classified as follows:
Monday – Friday 9:00-17:00 CET, and according to Dutch holidays.
The following service levels are available, preferred and selected for resellers only.
Service
Critical
High
Medium
Low
Description
Application cannot be used or is not accessible
Company critical functions are blocked
Non company critical functions are blocked
User “how to” queries
Response time
99% within 4 hours
75% within 4 hours
90% within 8 hours
75% within 40 hours
Support Lifecycle
Our Support Lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future. We guarantee to deliver support on the three latest released versions of itSuitsFashion.
Remote support
(Teamviewer)
PartnerSource
(Microsoft)
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