Privacy Declaration

Your privacy is important to us. We want to store your data safely and ensure that it remains well protected. We will keep you informed about what we do with your data and when we use them respectfully to provide you with better service.

We start from the principle that everyone has control over their personal data and everyone has the right to not or no longer share them with us. This privacy statement states what personal information we can collect from you, how we use that information and with whom we may share it. We explain what we do to protect your privacy, how you have a say and what checks are performed to ensure compliance with this statement.

This privacy statement applies to the collection, management, use and sharing of your data by TCOG. This privacy statement must be viewed together with our terms of use and our cookie policy. We can change our privacy statement at any time and make the most recent version available on our website www.tcog.nl. This privacy statement has been reviewed and last modified on 27 August 2020.

Our contact information

TCOG

Mr. R. Kuijpers

Floridalaan 8, 3404 WV IJsselstein

Chamber of Commerce: 58604480

info@tcog.nl

+31 (0) 30 687 47 39

When does this statement apply?

This privacy statement applies when you visit our website(s) or have been in contact with our sales and promotion department. By visiting our websites or contacting our sales and promotion department, you give us permission to collect and use personal information as described in this privacy statement.

What data do we collect?

We collect your data in order to be able to carry out our services, to improve and to inform you about our activities, our promotions or products and services that you have purchased. You pass on some of this information directly to us – for example via forms on our website, with your business card, with your orders, in your e-mail traffic with us, or we obtain part of the data via companies through address commerce that supplement your data with information that they may provide us or through cookies on our website(s).

We distinguish different types of personal data. They allow us to propose and offer our products and services:

• User data: allows us to identify you or contact you. For example: your name, your address, your telephone numbers, your language preference, your gender, your e-mail addresses, your participation in our special promotion offers or events and your use of our website(s).
• Traffic data: we require this type of technical data, such as your IP address, to ensure that our electronic communication runs smoothly.
• Sensitive data: we do not process sensitive data. (https://ec.europa.eu/info/law/law-topic/data-protection/reform/rules-business-and-organisations/legal-grounds-processing-data/sensitive-data/what-personal-data -considered-sensitive_en)

Why do we collect this data?

We process personal data for various reasons, whereby we only process the data that are necessary to achieve our goal. With your permission, we collect personal data for the following concrete purposes, when required:

To process your requests regarding our services.

If you visit our website(s) or contact our sales and promotion department to collect or request information regarding our services or, for example, when you sign up for our newsletter, we need your address details. We use all the information, we receive about you, to provide you with the requested information, in the manner that you state.

To offer you the best service.

We keep your records to improve our customer service. If we want to set up, maintain and support our products and services correctly, we require that information. This way we can also contact you for the next step in our cooperation or to request feedback about our services. If there are technical problems or malfunctions on our part, then we must be able to inform you.

To inform you about our services and activities.

We are able to use your data to inform you about existing and new services, special promotions, workshops, events, webinars, trainings, vacancies, and others, to do direct marketing or to create a profile about you so that we can inform you about things that we think are interesting to you. We can do this in writing, electronically and by telephone. We also use your data for the newsletters you subscribe to. You will only receive communication by e-mail if you have given your explicit permission for this, insofar as this is required. We can also analyze your surfing and reading behavior in order to create content, based on it, on our website or to provide you with newsletter that are more fitting to your wishes.

Who is managing your data?

All personal data are managed by TCOG. Within TCOG, the data is only accessible to persons who need access to it in function of their tasks.

We call on external processors. This means, among other things, that we temporarily pass on data to third parties for certain tasks if we do not have the means to do so ourselves. If we do so, we will always ensure that your data is treated confidentially and used in a secure manner. We always record this contractually with the processors. For example, a processor will never be allowed to use your data on his own initiative and your data must be deleted as soon as a processor has completed his assignment.

We may pass on your personal data to our possible legal successors and affiliated companies such as subsidiaries and sister companies, for the same purposes as stated in this privacy statement. We work with third parties for some aspects of our services. The transfer of your data only takes place for the same purposes as for Total Concept Group BV itself. We ensure that they, just like us, manage your data safely and respectfully.

In some cases, we use anonymous, aggregated data for commercial purposes or for external reporting. These data can never be returned to a specific individual.

At no time do we sell or rent your information to companies or individuals that are not part of our company or group. We regard your data as confidential information.

If we otherwise provide personal data to third parties, this will be done with explicit communication, in which the third party is informed about the purposes of the transfer and processing. Where required by law, we ask for your express consent. You also have the opportunity to resist.

How do we secure your data?

We protect your personal data and privacy as much as possible. Our employees are trained to deal with confidential data correctly. We also employ specialized people who are responsible for the security of our IT infrastructure. Additionally, we use various technical measures to protect your personal data. Should a data breach occur with unfavorable consequences for your personal data, you will be personally informed in the circumstances provided for by law.

Our websites sometimes mention links to third-party sites whose terms of use do not fall within the scope of this privacy statement. Please ensure that you read their policies carefully regarding the protection of your personal data.

View, correct or delete data?

You have the right to access your data. You can ask us whether we process personal data from you; for which we process it; what categories of data we process; with which categories of third parties we share your personal data; what the origin is of the processed data and what logic we use when we automatically process certain personal data.

You can exercise your right of access in writing, for the attention of TCOG, Floridalaan 8, 3404 WV IJsselstein or by e-mail to info@tcog.nl. We have 30 days to answer your request. This period starts after we have received your request in writing and have all the information required to fulfill your request.

In order to exercise your right of access and to prevent any unauthorized disclosure of your personal data, we may ask you for proof of your identity. We will not ask you for a copy of your identity card. You also have the right to have incomplete, incorrect, inappropriate or outdated personal data removed or changed. You can always contact us by e-mail or by regular mail. We will then adjust this information as necessary within the statutory deadlines. Please note that, sometimes, we can no longer offer some services depending on your request. Additionally, we are unable to always delete all requested data, for example because we are legally obliged to keep data for a specific period. To keep your data up-to-date, we request that you notify us of any change.

No direct marketing?

You always have the right to oppose the use of your personal data for direct marketing without giving any reason. For this, you can always contact us by e-mail or by regular mail.

How long do we keep your personal data?

We ensure appropriate organizational and technical measures are taken to secure personal data. We may not store personal data for longer than is necessary to achieve the purpose for which we collect it. The storage period can therefore differ per goal and can sometimes be very short. After the applicable retention periods have expired, personal data will be completely anonymized or deleted. We process user data up to ten years after the last operational contact between us. For traffic data, this is a maximum of one and a half years.

Questions?

If you have questions about our privacy policy or if you want to contact us to change your details, we are always ready to offer a suitable answer. You can reach us by e-mail, in writing or by telephone using the contact details below. This way you can also submit a complaint that we will treat as quickly as possible.

Our contact information

TCOG

Mr. R. Kuijpers

Floridalaan 8, 3404 WV IJsselstein

Chamber of Commerce: 58604480

info@tcog.nl

+31 (0) 30 687 47 39