Reseller support itSuitsFashion

We provide flexible support, services, and resources on itSuitsFashion and Microsoft Dynamics 365 Business Central that enables you to quickly address technical issues, deepen your professional expertise, maximize return on investment (ROI) and get you and your customers back to work faster if issues arise. It’s what you need to address compliance, stay competitive, and get the greatest value from your solution over time. Our partner program in combination with the solution, support and service we provide, give you the winning combination for success!

Summary of support services


Central support phone number

Web access for self service on support requests

Email access for support request system

Guaranteed response levels

Account management

Support agreement






Service level response times

Our hours of support are classified as follows:
Monday – Friday 9:00-17:00 CET, and according to Dutch holidays.
The following service levels are available, preferred and selected for resellers only.







Application cannot be used or is not accessible

Company critical functions are blocked

Non company critical functions are blocked

User “how to” queries

Response time

99% within 4 hours

75% within 4 hours

90% within 8 hours

75% within 40 hours

Support Lifecycle

Our Support Lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future. We guarantee to deliver support on the three latest released versions of itSuitsFashion.

Remote support

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Microsoft PartnerSource

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